United Airlines boss sorry for 'horrific' incident

The CEO of United Airlines has apologised for the 'truly horrific' removal of a passenger from an overbooked flight.

Oscar Munoz said he "continues to be disturbed" by the incident, during which a passenger was forcibly dragged, screaming, off a plane.
He said the company would "fix what's broken so it never happens again".
United's parent company's share price plummeted on Tuesday after a video of the incident went viral on Twitter.